What’s All This About Travel Refunds & Credits?

There’s been a lot of discussion about travel credits and refunds recently and, where refunds are being issued, why they’re taking so long to be processed. It can be a minefield to navigate, so hopefully, this video can help shed some light on the situation.

This is a general explanation and although produced in Australia has the same base facts that relate other other countries. Some countries are more strict about credits – Italy made it a law that any refunds for canceled travel could not be made in cash – only a credit.

In Australia, it’s estimated that 1-in-13 jobs are impacted directly or indirectly by travel and tourism. So, we all know somebody whose livelihood is dependent on some part of the travel and tourism industry.

This is why it’s vital for everyone to understand the situation we are currently facing.

In this video, CATO’s Chair, Dennis Bunnik tackles important questions around the complexities of the travel and tourism ‘ecosystem’, why travel credits rather than refunds are so important and why these credits and refunds are taking so long to be processed, to provide insight and answers to travellers impacted.

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